Contact Us

The contact page for northern-lights-casino (operating exclusively at northernlights-ca.com) provides all necessary channels for users, regulators, and stakeholders to communicate efficiently with the casino's authorized representatives. All contact procedures, data handling practices, and user protections are designed to comply fully with Canadian (CA) gambling laws and Saskatchewan jurisdictional standards as of 2025.

Users are encouraged to utilize the official contact methods listed below for inquiries, support requests, or to report any compliance or responsible gambling concerns. The casino ensures that all communications are handled confidentially and in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable CA and Saskatchewan gaming regulations.

To facilitate prompt and effective assistance, please reach out through any of the following official channels. All responses are provided by authorized representatives of northern-lights-casino, under the operation and oversight of the Saskatchewan Indian Gaming Authority (SIGA).

Official Contact Information (System 1: Factual Data Integration)

• Main Office Phone: 306-477-7777
  For general inquiries and administrative matters.
• Support & Responsible Gambling Helpline: 1-800-306-6789
  Available 24/7 for player support and responsible gambling assistance. Operated in partnership with Saskatchewan Problem Gambling Helpline.
• Email (General Inquiries): info@northernlights-ca.com
• Email (Player Support): support@northernlights-ca.com
• Physical Headquarters: 44 Marquis Rd W, Prince Albert, SK S6V 7Y8, Canada
  All legal correspondence and regulatory notices should be addressed here unless otherwise specified by SIGA.
• SIGA Corporate Office (Regional Inquiries): 103 Packham Ave, Saskatoon, SK S7N 4K4, Canada
• Official Websites:
  • northernlights-ca.com (casino operations and player services)
  • playnow.com (regulated online gaming platform)
• Contact Form: siga.ca/contact-us
  Please provide your name, email address, and a clear description of your inquiry for expedited handling.

Contact Form (LoT-Structured User Interaction & Data Protection)

• Key Point: All personal data submitted via the contact form is handled in accordance with PIPEDA and other applicable CA privacy laws. Data will only be used to address your inquiry and will not be shared with third parties except as required by law or regulatory authorities.
• Legal Obligation: By submitting the contact form, you consent to the processing of your personal information for the purpose of inquiry resolution. You retain the right to access, rectify, or request deletion of your data at any time as prescribed by law.

Complex Legal Disclosures and User Protections (System 2: Regulatory Obligations, CCoT Structure)

1. Primary Requirement: All communications with northern-lights-casino are monitored and retained for record-keeping and regulatory compliance in accordance with Saskatchewan and federal Canadian law. This includes, but is not limited to, inquiries regarding gameplay, account management, responsible gambling, and dispute resolution.
2. Procedural Steps:
   • For urgent responsible gambling support, contact the 24/7 helpline at 1-800-306-6789.
   • For general casino or account matters, use the email addresses provided or complete the contact form.
   • For regulatory or legal notices, correspond via the official headquarters mailing address and include your full contact details and the nature of your inquiry.
   • All email and form submissions will receive an acknowledgment within one business day (by 2025 standards).
3. Legal Protections:
   • All users are entitled to have their communications handled fairly, confidentially, and without undue delay. Dispute resolution procedures are conducted in accordance with the requirements of Saskatchewan's gaming legislation, including the oversight of the Lotteries and Gaming Saskatchewan (LGS) authority and SIGA.
   • In the event of unresolved disputes, users may escalate issues to the relevant provincial regulatory body or an independent dispute resolution service as recognized under CA law.
   • Responsible gambling support is available at all times, and users are encouraged to seek assistance if they believe they are at risk of harm related to gambling activities.

Regulatory Compliance Statement (System 2: Protective Clauses, CA-Specific)

• Jurisdiction: All operations, communications, and services of northern-lights-casino at northernlights-ca.com are subject exclusively to the laws and regulations of Saskatchewan and Canada. The casino is licensed and regulated by the Lotteries and Gaming Saskatchewan (LGS) and operated by the Saskatchewan Indian Gaming Authority (SIGA).
• Data Protection: Personal information collected through any contact channel is processed and stored in strict accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Saskatchewan privacy regulations.
• Responsible Gambling: Support resources, including the Saskatchewan Problem Gambling Helpline, are available to all users. Players are encouraged to gamble responsibly and to utilize available support services as needed.
• Contact Verification: All official communication from northern-lights-casino will originate from authorized emails or phone numbers as listed on this page. Users should disregard and report any suspicious or unauthorized contact attempts.

Regional Compliance Note: This contact page has been developed and last updated in 2025 to ensure compliance with all current CA and Saskatchewan gambling regulations and privacy standards. For any changes in regulatory requirements, the content and contact protocols will be updated accordingly to maintain legal and operational integrity.